Frequently Asked Questions (FAQ)

1. What is Gem-Findr?
Gem-Findr is an online listing platform that connects buyers and gems & Jewelry Dealers. Our platform allows users to list, search and source gems and jewelry from trusted dealers worldwide.

2. How do I create an account?
To create an account, click on the “My Account” button on the top right corner of the homepage. Fill in the required information, such as your name, email address, and password. Once you submit the form, you’ll receive a confirmation email. Follow the instructions in the email to activate your account.

3. Is there a fee to use Gem-Findr?
Creating an account on Gem-Findr is free. However, we may charge membership fees for listing your gemstones and jewelry Any applicable fees will be clearly disclosed at the time of listing or transaction.

4. How do I list a gemstone for sale?
To list a gemstone for sale, log in to your Gem-Findr account and click on the “Post a Listing” button. Provide detailed information about the gemstone, including photos, description, price, and any other relevant details. Once you submit your listing, it will be reviewed and published on the site.

5. How can I buy a gemstone?
To buy a gemstone, browse the listings on Gem-Findr and click on the gemstone you are interested in. You can contact the seller directly through the contact form provided on the listing page. Once you agree on the terms of the sale, you can proceed with the transaction privately.

6. How are payments processed?
Payments for gemstones are conducted privately between the buyer and seller. Gem-Findr does not handle payment transactions directly. Buyers and sellers are responsible for arranging their own payment methods and ensuring the security of their transactions.

7. How can I boost or feature my ad?
To boost or feature your ad and make it a top priority, log in to your Gem-Findr account, go to your listing, and select the option to boost or feature it. There will be a fee associated with boosting or featuring an ad, which will be clearly disclosed at the time of selection. Boosted or featured ads will appear more prominently in search results.

8. What should I do if I encounter a problem with a transaction?
If you encounter any issues with a transaction, we recommend contacting the other party directly to resolve the matter. If you are unable to reach a resolution, please contact our support team at info.gemfindr@gmail.com or call us at +94778218314, +94729777311, or +94767733600 for assistance.

9. Can I trust the listings on Gem-Findr?
We strive to maintain a trustworthy platform by reviewing all listings before they are published. However, we encourage buyers to conduct their own due diligence before making a purchase. Ask the seller for detailed information and proof of authenticity when necessary.

10. How can I report a suspicious listing or user?
If you come across a listing or user that you believe is suspicious or violates our Terms and Conditions, please report it to us immediately. You can report a listing by clicking the “Report” button on the listing page or contact us directly at info.gemfindr@gmail.com.

11. How can I delete my account?
If you wish to delete your Gem-Findr account, please contact our support team at info.gemfindr@gmail.com or call us at +94778218314, +94729777311, or +94767733600. We will process your request and delete your account as soon as possible.

12. What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

13. How can I contact Gem-Findr for support?
If you have any questions or need assistance, you can reach our support team at info.gemfindr@gmail.com or call us at +94778218314, +94729777311, or +94767733600. We are here to help and will respond to your inquiry as soon as possible.